My Oracle Support Banner

Pending Process Payment Hold Released When Minimum Pre-pay Not Met (Doc ID 2094409.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

"Pending Process Hold" is released even though the minimum pre-payment was not applied.

EXPECTED BEHAVIOR

Expect that the hold would not get released until the minimum prepayment is applied to the order

STEPS TO REPRODUCE

Using the OM responsibility:
1. Created Order with payment terms which requires 15% down payment in "0" days
2. Actions-->Payments and entered the payment amount less than 15% with payment type as cash and saved the record
3. Booked the order."Pending Process Hold" has been applied on the order
4. Navigate to Actions-->payments and processed payments.Hold has been released when the payment has been processed and order has been booked
5. Hold should not be released as the actual prepayment(14.5%) is less than the required down payment(15% as defined in the payment terms).


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.