SR Task Details - More - Dates Tab Is Not Using The Expected Timezone To Show Times (Doc ID 2094438.1)

Last updated on JANUARY 05, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, TASKS

ACTUAL BEHAVIOR
---------------
More information, Dates tab is showing dates in Client Timezone, not not the Timezone selected in the SR task tab.

EXPECTED BEHAVIOR
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When accessed from the SR , Task tab, date in the More information, Dates tab , should show in the selected timezone.

STEPS
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The issue can be reproduced at will with the following steps:
1. Service Request form
2. task tab. The task has a different timezone specified to the Client timezone profile option.
3. More (button )
4. Dates (tab )

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue,SR task times are not in the expected timezone.

Cause

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