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Copy Order Errors When Salesrep On Original Order Is Invalid (Doc ID 2094615.1)

Last updated on JULY 12, 2021

Applies to:

Oracle Order Management - Version 12.1.3.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3.2 version, Transaction Entry

Trying to copy an existing order into a new order, and changing the order type/line type to Return.
But the salesrep on the original order is no longer valid and the copy order fails with the below error
We are having the same issue when trying to do a return order from iStore also, by selecting lines from an existing order and doing the return.

ERROR
-----------------------
Validation failed for the field - Salesperson
ORA-01403: no data found in Package OE_Order_Cache Procedure Load_list_lines
ORA-01403: no data found
Copy Failed.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login as order management
2. Open sales order form
query an existing order
3. Copy to new order
 quick copy
 operating unit: CAN1
 create: new order
 change order type to: CA Return
copy lines
 change line type to: CA Return Line
 include: lines, attachments, payments

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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