Open PDF File Sent by Email From FYI: Standard Purchase Order has been approved Get Error

(Doc ID 2094661.1)

Last updated on AUGUST 23, 2017

Applies to:

Oracle Purchasing - Version 12.1 to 12.2.5 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.1.X or R12.2.X version, Approvals - Req, PO

When trying to open PDF File sent by email from "FYI: Standard Purchase Order has been approved" Notification, the following error occurs:

Adobe Reader could not open 'PO_XXX_XXXXXXXXX_US.pdf' because it is either not a supported file type or because the file has been damaged (for example it was sent as an email attachment and was not correctly decoded

 

PDF file also cannot be opened from the system via Workflow notification.


Reproducing Steps:

1. Go to Email
2. Open Email "FYI: Standard Purchase Order has been approved"
3. Click on PDF attachment
4. Get error.

Cause

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