No Validation Product / Warehouse on RMA Order Type / Line in OEXOETEL (Doc ID 2094721.1)

Last updated on OCTOBER 20, 2016

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Entry

ACTUAL BEHAVIOR
No validation Product/Warehouse on return line in the Quick Sales Order screen. In the "Quick Sales Orders"
screen (OEXOETEL) for lines set as "Return" for the Order Category setting, the validation between the
product and the warehouse is not done.

In our case, the warehouse number is set by a Default Rule and the value of the Warehouse is taken from the
ship-to. But the product is not define for this warehouse.

EBS let us commit the order and booked the order without validating if the product is present in this warehouse.
Later in our process, the workflow catch the error but it's too late, we can not change the warehouse at this step.

We don't have this problem for a line with the Order Category set to "Order", the validation is done. We need to
have the validation done even for line with Order Category set to "Return".

EXPECTED BEHAVIOR
Expect the validation done even for line with Order Category set to "Return".


STEPS
1. Responsibility: Order Management Super User
2. Quick Sales Organizer > Quick Sales Order
3. Enter all the required Header Info
4. Add a new product line, the warehouse is Default Rule to the “ship to” Warehouse "311"
5. Key-in the UOM, the Qty and the Line Type ( a “return” order category) > Select Reason
  Observe: The product is not define for the warehouse 311.

Changes

 

Cause

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