Invalid Business Process ID Error While Creating Service Request Using Create Service Request API (Doc ID 2094890.1)

Last updated on MARCH 29, 2017

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, APIs & Interfaces



While using the API cs_servicerequest_pub.Create_ServiceRequest to migrate service request in 12.2.4 instance getting the following error


ERROR
-----------------------
" API Programming Error (CS_ServiceRequest_PVT.Create_ServiceRequest): The value "" for parameter business_process_id is invalid "




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Use API cs_servicerequest_pub.Create_ServiceRequest



Cause

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