Wrong Contact Points Displayed For Customer Contact In Service Request Form (Doc ID 2095034.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Service Request Form

ACTUAL BEHAVIOR
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In the Create Service Request form > Contacts / Addresses tab > for a contact point additional/incorrect phone numbers are being retrieved.

EXPECTED BEHAVIOR
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The Contact Numbers LOV should display the correct phone numbers

STEPS
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The issue can be reproduced at will with the following steps:
1. In the Create Service Request form, for an existing SR, go to Contacts / Addresses tab
2. Add a new person contact and try to select the contact point value (phone)
3. The Contact Numbers LOV retrieve additional/incorrect phone numbers that don't belong to that contact



Cause

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