Account Number Is Missing For Billing Address In Service Request (Doc ID 2095049.1)

Last updated on FEBRUARY 04, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form

ACTUAL BEHAVIOR
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The Account Number is getting cleared for the Billing Address in the Contacts / Addresses tab in the Service Request form. This takes place after the SR is created, form closed, form reopened & then SR requeried.

EXPECTED BEHAVIOR
-----------------------
Expect the Account Number to be displayed for a Service Request.

STEPS
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The issue can be reproduced at will with the following steps:
1 .Enter all the details in SR
2 .Account number is displayed for bill to address in Contacts / Addresses tab
3 .Save the SR so that SR number is created
4 .Close the SR form and reopen the same SR
5 .Account number field is cleared for billing address in Contacts / Addresses tab


Cause

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