Repair Status Transitions Not Honoring The Allowed Responsibilities In Repair Order Screen
(Doc ID 2095256.1)
Last updated on MARCH 28, 2019
Applies to:
Oracle Depot Repair - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Depot Setup
ACTUAL BEHAVIOR
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Repair Status Transitions not honoring the allowed responsibilities
Repair types status transitions have the ability to be available solely for specific responsibilities - this is not working.
EXPECTED BEHAVIOR
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Expect that Repair Status Transitions should honor the allowed responsibilities
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Apps
2. Repair Order Status Transition Form
3. Example Scenario
Repair Type ->Repair ad Return -Comm
Open->Received
Allow Responsibilities
Add Responsibility say X
4.Switch responsibility to Y Which does not have this transition
5.Repair Order Update Status
See Current Status is Open
In New Status see Received
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |