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Repair Status Transitions Not Honoring The Allowed Responsibilities In Repair Order Screen (Doc ID 2095256.1)

Last updated on MARCH 28, 2019

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Depot Setup

ACTUAL BEHAVIOR
---------------
Repair Status Transitions not honoring the allowed responsibilities

Repair types status transitions have the ability to be available solely for specific responsibilities - this is not working.

EXPECTED BEHAVIOR
-----------------------
Expect that Repair Status Transitions should honor the allowed responsibilities

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Apps
2. Repair Order Status Transition Form
3. Example Scenario 

Repair Type ->Repair ad Return -Comm
Open->Received
Allow Responsibilities
Add Responsibility say X

4.Switch responsibility to Y Which does not have this transition

5.Repair Order Update Status

See Current Status is Open
In New Status see Received




Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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