My Oracle Support Banner

Repair Status Transitions Not Honoring The Allowed Responsibilities In Repair Order Screen (Doc ID 2095256.1)

Last updated on MARCH 28, 2019

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Depot Setup

ACTUAL BEHAVIOR
---------------
Repair Status Transitions not honoring the allowed responsibilities

Repair types status transitions have the ability to be available solely for specific responsibilities - this is not working.

EXPECTED BEHAVIOR
-----------------------
Expect that Repair Status Transitions should honor the allowed responsibilities

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Apps
2. Repair Order Status Transition Form
3. Example Scenario 

Repair Type ->Repair ad Return -Comm
Open->Received
Allow Responsibilities
Add Responsibility say X

4.Switch responsibility to Y Which does not have this transition

5.Repair Order Update Status

See Current Status is Open
In New Status see Received




Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.