Users Not Getting The Account Approval Email Notification (Doc ID 2095301.1)

Last updated on MARCH 27, 2017

Applies to:

Oracle Common Applications - Version 12.2.4 and later
Information in this document applies to any platform.
Checked for relevance on 17-Sept-2016

Symptoms

After registering a new user, the Registration Confirmation notification is correctly created and an email is sent to the user.
But after the new user is approved, the approval notification is created but the corresponding email was not sent.

EXPECTED BEHAVIOUR
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The approval notification should also send an email.

STEPS
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The issue can be reproduced at will with the following steps:
1. Register a new user either in iSupport (that uses the JTF User registration) or directly in CRM HTML Administration > Setup > Users > Registration > User Maintenance > Create user
2. After the user is created, the Registration Confirmation notification is correctly created and an email is sent to the user.
3. System Admin approve the new user
4. The approval notification is created but the corresponding email was not sent.


Cause

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