21052846 :Charges Tab On Oracle SR Form Is Taking Very Long Time To Open (Doc ID 2095374.1)

Last updated on MARCH 22, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Charges UI, APIs, and schema in production instance


When try to click on the Charges tab on the SR form it is taking long time 5 mins to open.

 
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Create Service Request Form
2. Query for an SR
3. Click on Charges Tab



Cause

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