Last updated on MARCH 22, 2016
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
On : 12.1.3 version, Charges UI, APIs, and schema in production instance
When try to click on the Charges tab on the SR form it is taking long time 5 mins to open.
The issue can be reproduced at will with the following steps:
1. Open Create Service Request Form
2. Query for an SR
3. Click on Charges Tab
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms