Getting Error ORA-010001 When Searching Installed Base From Create Service Request Form

(Doc ID 2095501.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Service Request Form

When attempting to search Installed Base from the Service Request form,
the following error occurs.

ERROR
-----------------------
Error ORA-010001: invalid cursor
Error ORA-01403: no data found


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Create Service Request form and click the "Search Item Instance" icon
2. In the "Search installed Based" form, perform a search
3. The reported error occurs


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms