Oracle iSupport: After Upgrade from 11i to 12.2.4, Flashlight For Responsibility Not Working In Internet Explorer

(Doc ID 2095970.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle iSupport - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

Using MS Internet Explorer (IE):

(R) iSupport Administrator
 - Query the user
 - Click on Responsibilities button

 => The Flashlight to select a NEW Resp does not work.

Users cannot select Responsibilities.


What is Working:

The Flashlight works fine with other browsers and in other modules.

Cause

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