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Unexpected Error When Using The Organization Shortcut (Doc ID 2096173.1)

Last updated on JANUARY 15, 2020

Applies to:

Oracle Product Hub - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When using the Organization shortcut from Item page to Change Organization, the user frequently gets following error message:

ERROR
"You have encountered an unexpected error"

STEPS
One way to reproduce the issue is to follow the following steps:

1. Search for an item
2. Update the lifecycle from the UI and implement the phase change
3. Use the Organization shortcut to change organization

 


4. Item/Lifecycle/Change Management/Configuration tabs no longer display
5. Use the Change Organization shortcut again.
6. "You have encountered an unexpected error"

If the user returns to home and changes the org, no issue.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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