Task Markers On Google Map Are Not Populating With The Sequence Numbers

(Doc ID 2096457.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
The task order number are not displayed correctly in the Google map when 'Viewing a Technician's trip on Google Map'.
 
EXPECTED BEHAVIOR
Expect that the Task order number be plotted correctly in the balloon displayed in the Google map.
 
STEPS
1. Login to Oracle Apps
2. R) Field Service Manager -> Dispatch Center -> Plan board/Gantt Chart -> Select a Resource and right click and select 'Viewing a Technician’s Trip on Google Maps', Make sure there are tasks assigned to this resource.
3. The Markers are not plotted correctly with the sequence numbers.

Cause

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