R12: AP: Invoices Remain With APPROVAL_STATUS='INITIATED' Although The Approval Workflow Process Is COMPLETE (Doc ID 2096665.1)

Last updated on DECEMBER 21, 2016

Applies to:

Oracle Payables - Version 12.1.3 to 12.2.6 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

Invoices remain with APPROVAL_STATUS='INITIATED',  although the Workflow process is COMPLETE

When an invoice is delegated in the APINVAPR workflow and the person who has been delegated the invoice approved it, the workflow ends properly, but the invoice remains with APPROVAL_STATUS='INITIATED' instead 'WF APPROVED'

EXPECTED BEHAVIOR

Invoice should have APPROVAL_STATUS=WF_APPROVED

STEPS

The issue can be reproduced at will with the following steps:

  1.  Create invoice in Invoice Workbench that require approval.
  2.  Validate the invoice.
  3.  Actions button > Initiate Approval
  4.  Approval notification is sent to an approver identified by AME rules.
  5.  The approver reassign the approval to another user: Reassign button > choose Asignee > check 'Delegate your response' > Submit
  6.  Delegated approver logs in into application.
  7.  Delegated approver approve the invoice: Notifications > Approve button
  8.  In Invoice Workbench, invoice has approval_status=INITIATED, although it was approved.
  9.  Invoice approval history is correct (it shows the initial approver and the delegated one)

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms