Refund Is Not Shown in 'Customer Account Status Report'

(Doc ID 2097393.1)

Last updated on AUGUST 28, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Reports Issues

ACTUAL BEHAVIOR
---------------
Customer 'Refund' is not shown in 'Customer Account Status Report'.  The current functionality of the report is that it displays all OPEN debit items, credit items, and total balance due in your functional currency.

It does not show any closed transactions. (i.e. Refunds, Write-offs, Reversed Receipts, etc.)

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms