Adding Asset To An Asset Route For a Work Order Fails With Error (Doc ID 2097438.1)

Last updated on JULY 14, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

When attempting to add assets to an asset route,  the following error occurs.

ERROR

Error Page
You have encountered an unexpected error. Please contact the System Administrator for assistance.

Pushing the error hyperlink shows:

Exception Details.
oracle.apps.fnd.framework.OAException:
java.lang.NullPointerException at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
..........
## Detail 0 ##
java.lang.NullPointerException
at oracle.apps.eam.workorder.server.WorkOrderRouteAMImpl.insertRouteRows(WorkOrderRouteAMImpl.java:290)


STEPS

The issue can be reproduced at will with the following steps:

1. Responsibility = Enterprise Asset Management (EAM)
2. Choose org
3. Query of create a Work Order for an Asset
4. Click on the Route Details Icon
5. Push on green plus sign/icon to add an asset to the route for a specific work order
6. Error occurs


Cause

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