AME Condition Using CUSTOMER_CATEGORY Is Being Ignored

(Doc ID 2098262.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

AME Condition using CUSTOMER_CATEGORY is being ignored

Created AME rules for Order Management Negotiation Approval. One of the
rules is based on CUSTOMER_CATEGORY but this is being ignored for real
transactions. If I create a Test Case in AME and enter the Customer Category
manually it works correctly. However, if I enter a quote using a customer
with a Customer Category, then AME ignores that rule.

STEPS TO REPRODUCE

1. Receivables Responsibility: Updated customer record with customer category.
2. Order Management Responsibility: Entered a new Quote.
3. Switched Debug on before selecting the Lines tab as the Quote saves automatically at that point.
4. Entered a line.
5. Navigated back to the Quote Header and Submitted the Draft.

Cause

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