TeleService: Error Creating or Updating Service Requests (business_process_id)
(Doc ID 2098269.1)
Last updated on MAY 28, 2020
Applies to:
Oracle Customer Care - Version 12.2.4 and laterOracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.
Symptoms
After updating a Service Request and saving it (in the main Service Request form or in the Contact Center > Service Request Tab), an error is displayed.
Error:
API Programming Error
(CS_ServiceRequest_PVT.Update_ServiceRequest): The value "" for parameter business_process_id is invalid.
or
API Programming Error
(CS_ServiceRequest_PVT.Create_ServiceRequest): The value "" for parameter business_process_id is invalid.
Steps:
(R) Service
(N) Service Requests > Create Service Request
or
(R) Service
(N) Customer Management > Contact Center
- Navigate to the SR Tab
- Change value for the SR
- Save
=> The error above is displayed
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |