Error: OKC_CONTRACT_REQUIRED_VALUE(COL_NAME=SHIP TO ID IS NOT VALID) when a Change Owner Transaction is Done Across Operating Units (OU) in Install Base (Doc ID 2098476.1)

Last updated on MAY 19, 2017

Applies to:

Oracle Installed Base - Version 12.0.6 to 12.1.3.4 [Release 12 to 12.1]
Oracle Service Contracts - Version 12.0.6 to 12.1.3 [Release 12 to 12.1]
Information in this document applies to any platform.

Symptoms

When attempting to Change Owner for an Item Instance across Operating Units (OU), the following error occurs.

ERROR
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OKC_CONTRACT_REQUIRED_VALUE (COL_NAME=Ship to id is not valid)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Navigation: Oracle Installed Base Agent User >> Item Instance >> Item Instances

2. Query for the Instance Number to be changed

3. When the Instance is displayed, click on the 'Edit' Icon (pencil)

4. Make changes as needed on Contracts and Configuration pages

5. Enter the new Owner information and ensure that the Locations are populated with the new customer Information

6.Receive the noted error when the changes are saved



Cause

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