Back to Back (B2B) Sales Order Line Status Stuck In 'External Req Open' After Receiving PO (Doc ID 2098559.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Oracle Order Management - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

B2B Sales order line status "External Req Open" after receiving PO

EXPECTED BEHAVIOR

Expect the line to progress in the workflow after the PO is received.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms