The "Contracts QA Report" Process Is Not Submitting Contracts For Approval (Doc ID 2098635.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to use the Contracts QA Report to approve contracts, the QA check passes but the contract is not submitted for approval.

ERROR
-----------------------
Not Submitted for Approval - Cannot Submit for approval. Contract Status - QUOTE

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Submit the Contracts QA Report for a contract.
2. Check the log file... see the above message.

BUSINESS IMPACT
-----------------------
Due to this issue users cannot utilize the Contracts QA Report as a method of approving contracts.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms