Repair Order Form Displays Error "ORA-00972 : identifier is too long" While Defaulting A Service Contract On The Repair Order Using Coverage Tools Menu Option (Doc ID 2098638.1)

Last updated on JUNE 22, 2017

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Depot Repair

An error is displayed on the repair order form while defaulting a Service contract using the Tools Menu option.
Every time a user click on the 'Default' check box the screen shows the following error message.

Error Codes
---------------------------------------------------
ORA-00972 : identifier is too long   ORA-06512 at "APPS.JTF_PLSQL_API", line 65

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. From the Repair order Form
2. Tools>>Coverage>> View all or active Contracts>> for an existing Service Contract>> Click on the Default check box.


Changes

 

Cause

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