Why Serial Number From Service Request Form is not Coming in Current_serail_number Column in CS_INCIDENTS_ALL_VL Table
(Doc ID 2099147.1)
Last updated on DECEMBER 03, 2019
Applies to:Oracle Teleservice - Version 220.127.116.11 and later
Information in this document applies to any platform.
For the Service request in which current_serail_number field is blank in apps.CS_INCIDENTS_ALL_VL table. However, serial number field is populated with a value in Service Request form. For some Service requests, the current_serail_number column is having value.
How can this happen?
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