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Why Serial Number From Service Request Form is not Coming in Current_serail_number Column in CS_INCIDENTS_ALL_VL Table (Doc ID 2099147.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Teleservice - Version and later
Information in this document applies to any platform.


For the Service request in which current_serail_number field is blank in apps.CS_INCIDENTS_ALL_VL table. However, serial number field is populated with a value in Service Request form. For some Service requests, the current_serail_number column is having value.
How can this happen? 


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