Last updated on FEBRUARY 04, 2016
Applies to:Oracle Teleservice - Version 188.8.131.52 and later
Information in this document applies to any platform.
For the Service request in which current_serail_number field is blank in apps.CS_INCIDENTS_ALL_VL table. However, serial number field is populated with a value in Service Request form. For some Service requests, the current_serail_number column is having value.
How this can be?
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