Why Serial Number From Service Request Form is not Coming in Current_serail_number Column in CS_INCIDENTS_ALL_VL Table

(Doc ID 2099147.1)

Last updated on FEBRUARY 04, 2016

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.

Goal

For the Service request in which current_serail_number field is blank in apps.CS_INCIDENTS_ALL_VL table. However, serial number field is populated with a value in Service Request form. For some Service requests, the current_serail_number column is having value.
How this can be? 

Solution

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