PTO Order Line Stuck At Awaiting Fulfillment Yet FULFILLED_FLAG = 'Y' (Doc ID 2099416.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Oracle Order Management - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.2 version, Transaction Fulfillment

ACTUAL BEHAVIOR

Order has PTO child line 1.1.1 stuck in 'AWAITING_FULFILLMENT' with FULFILLED_FLAG = 'Y
The profile option 'OM: Allow model fulfillment without configuration' is set to 'Yes' at the site level.

EXPECTED BEHAVIOR
 
Expect the child line to progress through fulfill, invoice and close.


Cause

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