Performance Issue with Bill To & Transaction Quick Search in Advance Collections Form (Doc ID 2099529.1)

Last updated on JANUARY 23, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Collections Performance

Performance Issue When Using Customer Search In Advance Collection Module
It takes many minutes to show the result.
Ideally it should come in few seconds.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Collections Agent
NAV: Search -> Quick Search ->
 Search Customer By Bill To
 or Search Customer By Transaction

 

Cause

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