R12: No Employee Found When Journal approval is Resent to Approver using AME (Doc ID 2099675.1)

Last updated on JUNE 16, 2016

Applies to:

Oracle General Ledger - Version 12.1.3 to 12.2.5 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

There is no employee found when resend for Journal AME approve without change anything.

Workflow: A -> B -> C

STEPS:

RESP: General Ledger (N)Journals : Enter
(1) After create journal by A, push (BUTTON)Approval.

(2) Send notification to B
A -> B
B is Approved

(3) And then send notification to C
B -> C
C is Approved

(4)
GL Journal is approved; but be pushed (BUTTON)Unapproved on Journals screen by A
and then resend to approver. (Approve it again)

(5)
The following error is displayed and customer can not resend to approver.
No approver was found to approve your journal batch XXXX Workflow XX-MON-YYYY 99:99:99.


Cause

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