Error:'APP-JTF-210604: Program Error' In Oracle Contact Center
(Doc ID 2099879.1)
Last updated on MARCH 21, 2019
Applies to:Oracle Customer Care - Version 12.2.4 and later
Information in this document applies to any platform.
On : 12.2.4 version, Contact Center
When attempting to perform a search in Contact Center, the following error is seen
APP-JTF-210604: Program error: Please inform your system administrator or support representative that:
jtf_grid.populate package reports error:
An unexpected error occured in jtf_grid.populate
The error stack is (first 1000 bytes)
ORA-1790: expression must have the same datatype as
ORA-06512 at "APPS.JTF_GRIDDB", line 837
ORA-06512 at "APPS.JTF_GRIDDB", line 878
The issue can be reproduced at will with the following steps:
(R) Customer Support
(N) Customer Management > Contact Center
The error above is displayed
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