Depot Repair/Issue With" Find Repair Order"

(Doc ID 2100001.1)

Last updated on MARCH 06, 2016

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request

ACTUAL BEHAVIOR
---------------
When searching for a new Repair Order (accessing the "Find Repair Order" form by clicking on the "Flashlight" icon from an already opened SR), the search returns the RO that was first queried.

EXPECTED BEHAVIOR
-----------------------
When searching for a new Repair Order (accessing the "Find Repair Order" form by clicking on the "Flashlight" icon from an already opened SR), the search returns the RO that was queried.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Find repair Orders form, perform a search using RO criteria.
The results are populated in the Results section
2. Open any of the repair orders
3. Then, on the repair order, click on any field on the RO header
4. Then click the search button (flashlight)
5. The Find Repair Order form pop-ups, enter a new RO, click Search but the results remain the same.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms