Ship to Customer Name not Available in Templates for Generate Quote (Doc ID 2100073.1)

Last updated on JANUARY 25, 2016

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Goal

Ship to Customer Name not available in templates for Generate Quote.
There are service contracts with different bill to and ship to accounts. When Generate Quote program is run, it is found that Bill to customer name gets displayed for both Bill to and Ship to. Ship to address is fine. Issue is only with Ship to name.
Issue is that the seeded ship to view object (VO) HdrShipToAddrVO does not have Ship to Account Name whereas for Bill to VO (HdrBillToAddrVO), BilltoAccountName is available.
 

Solution

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