The Dispatch Center Gantt Chart Is Showing The Wrong Color For Tasks (Doc ID 2100545.1)

Last updated on JUNE 19, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Gantt Chart

ACTUAL BEHAVIOR
---------------

Wrong Colors are being displayed for tasks on the Gantt chart in the dispatch center form.

Setup was done in the 'Task Custom Color Setup' to set a color for each task status, but the colors of tasks on the gantt chart in the dispatch center do not match.

 

EXPECTED BEHAVIOR
-----------------------
Expect that the color on the Gantt chart should be in synch with the color setup in Task Custom Color Setup

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Task Custom Color Setup
Color Determination Policy ->110
Status XXX
Color is Blue
2. Goto Dispatch Center Gantt Chart
3. As per setup in Custom task color status dark blue colour is only for the status "XXX", but blue colour is displayed for task in YYY status.



Changes

 

Cause

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