Customer Account Page Account or Site Details Error: You Have Encountered an Unexpected Error (Doc ID 2100623.1)

Last updated on OCTOBER 11, 2016

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Customers Module

You are attempting to view the Customer Account Details, or Site Details, and receive the following error:

You have encountered an unexpected error. Please contact the System Administrator for assistance.

Steps to Reproduce:
Responsibility:  Receivables
Navigation:  Customers Page
1. Query the Customer
2. Click on Details


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms