New Role Sources Are Not Available For Selection For A Party Role (Doc ID 2100633.1)

Last updated on JANUARY 27, 2016

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

User created a new Role source called "Customer Contact" for the party role# End User.
However, this new value is not shown at the time of Authoring contract.

EXPECTED BEHAVIOR

New Role source called "Customer Contact" should be displayed when executing "Find Role" process.

STEPS

The issue can be reproduced at will with the following steps:

1.  Navigate to Role Sources form and create a role with name "Customer Contact"

2. Contract form

3. Party role as End User

4. Contact Role still displays previous role sources, but not the newly added one.



Cause

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