Service Request Attributes Window Allows Free Text Records With No Attribute Name
(Doc ID 2100714.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
In the Service Request form, after entering a value for each of the service request Attributes, when entering another row (with no attribute name), the window allows user to type a free-text value.
When trying to save, there is a Form error.
ERROR
-----------
FRM-40735: WHEN-BUTTON-PRESSED trigger raised unhandled exception ORA-01413.
STEPS
----------
(R) Service
(N) Service Request
. You attributes enabled.
. Enter a value for each of them
. Enter another row (with no attribute), and the window allows user to type a free-text value.
. When trying to save, there is a Form error:
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |