Service Request Attributes window allows free text records with no attribute name

(Doc ID 2100714.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In the Service Request form, after entering a value for each of the service request Attributes, when entering another row (with no attribute name), the window allows user to type a free-text value.
When trying to save, there is a Form error.

ERROR
-----------
FRM-40735: WHEN-BUTTON-PRESSED trigger raised unhandled exception ORA-01413.

STEPS
----------
(R) Service
(N) Service Request

    . You attributes enabled.
    . Enter a value for each of them
    . Enter another row (with no attribute), and the window allows user to type a free-text value.
    . When trying to save, there is a Form error:


Cause

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