Service Request Attributes window allows free text records with no attribute name
Last updated on MARCH 08, 2017
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
In the Service Request form, after entering a value for each of the service request Attributes, when entering another row (with no attribute name), the window allows user to type a free-text value.
When trying to save, there is a Form error.
FRM-40735: WHEN-BUTTON-PRESSED trigger raised unhandled exception ORA-01413.
(N) Service Request
. You attributes enabled.
. Enter a value for each of them
. Enter another row (with no attribute), and the window allows user to type a free-text value.
. When trying to save, there is a Form error:
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