Routing Text Paragraphs Are Not Saved When Switching From One Text Paragraph To Another (Doc ID 2100717.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Process Manufacturing Systems - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Edit Text Issues

ACTUAL BEHAVIOR
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When selecting a paragraph and entering text, and then clicking the Paragraph button on the Text Editor screen, any text you entered is lost. Text is only saved if you click OK. Since you have to first select a paragraph in order to even get to the Text Editor screen, there seems no purpose to providing a button to go to a different paragraph if the system is not going to save what you entered.

EXPECTED BEHAVIOR
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Expect everything entered to be saved unless Cancel is clicked.

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Edit Text from an entity that has at least two paragraphs set up.
2. Select one paragraph, enter text on the Text Editor, then click the Paragraph button.
3. Select another paragraph, enter text, and click OK on the Text Editor. Only the text for the paragraph on which you clicked OK is saved.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are losing text.

Cause

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