Time Out While Updating The Tiers Of Rate Dimensions (Doc ID 2101324.1)

Last updated on JANUARY 28, 2016

Applies to:

Oracle Incentive Compensation - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Compensation Plan

When attempting to update a rate dimension, the following error occurs.

ERROR
-----------------------
Timeout

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, ohs_admin@app.gen.local and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Plan Administrator>Compensation Plan and Components>Maintain Component Library>Rate Dimensions
Try to update rate dimension, OAF page gets timed out; takes 2-3 hours to update rate dimension in backend.



Cause

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