Error "An error occurred while uploading the rich text editor contents. Please contact your System Administrator for help" When Updating the Appraisals of Terminated Workers.

(Doc ID 2101351.1)

Last updated on MAY 25, 2017

Applies to:

Oracle Performance Management - Version 12.2.4 and later
Oracle Applications Framework - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Appraisals.

When attempting to complete appraisals for terminated workers after entering Overall Comments, the following error occurs.

ERROR

An error occurred while uploading the rich text editor contents. Please contact your System Administrator for help


STEPS

The issue can be reproduced at will with the following steps:
1. Log into Applications as PMS Administrator.
2. Navigate as Performance Management > Plan Administration > Update appraisals of terminated workers
3. Select an employee and update the appraisal.
    Enter overall ratings and comments and try to complete the appraisal. Then the above error is shown.


Changes

 

Cause

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