New Task Type Added Is Not Listed In The Service Form CSXSRISR

(Doc ID 2101367.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Support - Version 12.1.1 and later
Information in this document applies to any platform.


On : 12.1.1 version, Create Service Request

New task type added is not listed in the service form CSXSRISR


Able to see the newly defined task type in Service Request Task Tab Task Type LOV

The issue can be reproduced at will with the following steps:
1. New task type is added in the

Service --> Setup--> Task Management --> Task Type
2. Open Create Service Request form and create SR
3. Navigate to task tab
4.Click on Task Type LOV


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