New Task Type Added Is Not Listed In The Service Form CSXSRISR (Doc ID 2101367.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Support - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.1 version, Create Service Request

ACTUAL BEHAVIOR
---------------
New task type added is not listed in the service form CSXSRISR

 

EXPECTED BEHAVIOR
-----------------------
Able to see the newly defined task type in Service Request Task Tab Task Type LOV

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. New task type is added in the

Service --> Setup--> Task Management --> Task Type
2. Open Create Service Request form and create SR
3. Navigate to task tab
4.Click on Task Type LOV


Cause

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