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MFS Laptop Attachments For Debrief Are Not Viewable On The Server (Doc ID 2101761.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Mobile Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3  MFS Laptop

When attempting to upload signature attachments to the server an error occurs when the user tries to view the attachment

ERROR
-----------------------
 FRM-40735 WHEN-BUTTON-PRESSES trigger raised unhandled exception ORA-01403. When we query the back end the file is missing from fnd_documents_vl, fnd_lobs.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. User adds debrief line in Mobile Field Service
2. User creates signature capture  ( attachment)
3. User syncs
4. Processes Uploaded Mobile Data runs
5. Signature capture attachment is not in the Debrief form

 The attachment appears to be there, but if the user attempts to open it and error message appears: FRM-40735 WHEN-BUTTON-PRESSES trigger raised unhandled exception ORA-01403. When we query the back end the file is missing from fnd_documents_vl, fnd_lobs


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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