Last updated on MARCH 08, 2017
Applies to:
Oracle Mobile Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
On : 12.1.3 version, General / Laptop
When attempting to upload signature attachments to the server an error occurs when the user tries to view the attachment
ERROR
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FRM-40735 WHEN-BUTTON-PRESSES trigger raised unhandled exception ORA-01403. When we query the back end the file is missing from fnd_documents_vl fd, fnd_lobs fl.
STEPS
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The issue can be reproduced at will with the following steps:
1. User adds debrief line in MFS
2. User creates signature capture ( attachment
3. User syncs
4. Processes Uploaded Mobile Data runs
5. Signature capture attachment is not in the Debrief form
The attachment appears to be there, but if the user attempts to open it and error message appears: FRM-40735 WHEN-BUTTON-PRESSES trigger raised unhandled exception ORA-01403. When we query the back end the file is missing from fnd_documents_vl fd, fnd_lobs
Cause
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