Mandatory Constraint Error ORA-00001 to Generate Unique Record in ZX_LINES_DET_FACTORS (Doc ID 2102406.1)

Last updated on JUNE 07, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to change price on an RMA copied from a sales order the following error occurs:


ERROR
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A mandatory constraint to generate unique record in ZX_LINES_DET_FACTORS is violated with error code ORA-00001. Please generate FND Debug Log and APList of the invoice and log a Service Request


STEPS
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The issue can be reproduced at will with the following steps:
1. Responsibility: Oracle Order Management Super User
2. Navigate Orders Workbench, Order Organizer: Sales orders , Returns >
3. Open the Sales order > Query the RMA copied from Sales order >
4. Try to change the price >
5. Receive error.

Cause

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