UPK: Player Screenshot Turns Black and An Unauthorized To Access Content Message

(Doc ID 2102615.1)

Last updated on FEBRUARY 16, 2016

Applies to:

User Productivity Kit - Version to [Release 11.1]
Information in this document applies to any platform.


On : version, Knowledge Center

Part way through completing a topic in Try It mode when in a Knowledge Path using Knowledge Center, the screen turns black and the following error message occurs:

Unauthorized to access this content

The issue can be reproduced at will with the following steps:
1. Launch a Knowledge Path
2. Subject - Continue
3. Select a topic
4. Click Try It mode
5. Complete the topic until the screen turns black
6. Hit ESC key
7. Unauthorized Access message


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