What are the conditions to trigger those messages When Trying To Create Repair with Quantity > 1? (Doc ID 2102695.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

When creating Repair Order with quantity > 1, some times the following message will display first:

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No IB Ref Num entered for the selected Product. To add this product to Installed Base, click 'Add to IB'. To create repair order without adding to Install Base, click ' Save As Is'.
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And then it will display:

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Draft repair order will be created. Enter the serial numbers using the Capture Serial Numbers option from Tools menu.
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Sometime, it only displays the following:

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Draft repair order will be created. Enter the serial numbers using the Capture Serial Numbers option from Tools menu.
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What are the conditions to trigger those messages?

 

Solution

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