Error trying to use button 'Use Existing Person' when a new contact person is created
(Doc ID 2102965.1)
Last updated on DECEMBER 03, 2019
Applies to:
Oracle Trading Community - Version 12.2.4 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.4 version, Data Quality Management
PROBLEM DESCRIPTION
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While trying to create a new contact on site level on communication tab, when clicking on Use Existing Person the following error appears:
This issue appears to all customers and for all contacts which already exist on customer's system.
ERROR
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You are trying to access a page that is no longer active.
- The referring page may have come from a previous session. Please select Home to proceed.
STEPS TO REPRODUCE
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1. Responsibility: Receivables Manager
2. Navigation: Customers > Create/Maintain Customers
3. Query customer ABC and click on account details > select the site and click on site details > Communication tab > Create contact
4. Populate the First Name Melanie and Last Name Weber
5. Click on Focus for Melanie Weber > click on focus > Use Existing person and the error appears
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| 1. Bug Summary |
| 2. Fixed Files |
| 3. Recommended Patches |
| 4. Solution Steps |
| References |