Error trying to use button 'Use Existing Person' when a new contact person is created (Doc ID 2102965.1)

Last updated on AUGUST 09, 2017

Applies to:

Oracle Trading Community - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Data Quality Management

PROBLEM DESCRIPTION
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Customer is on Rel 12.2.4 and he tries to create a new contact on site level on communication tab.
When he clicks on Use Existing Person he receives the following error appears:

Error
You are trying to access a page that is no longer active.
- The referring page may have come from a previous session. Please select Home to proceed.
This issue appears to all customers and for all contacts which already exist on customer's system.
 
STEPS TO REPRODUCE
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Receivables Manager Responsibility
Navigation: Customers > Create/Maintain Customers
Query customer SL Retailer 05 and click on account details > select the site and click on site details > Communication tab > Create contact
Populate the First Name Melanie and Last Name Weber
Click on Focus for Melanie Weber > click on focus > Use Existing person and the error appears

Cause

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