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Scheduler Rules Produces Internal Server Error (Doc ID 2103428.1)

Last updated on SEPTEMBER 07, 2018

Applies to:

Oracle Field Service - Version 12.1.3 and later
Oracle Scheduler - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

When attempting to open the Site Rule in Scheduler Rules the following error occurs.

Possible Messages

[ 1 ]

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, applmgr@xxx.com.xx and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

[ 2 ]

Whether I click on the Rule Name link or the Pencil update icon, this is the screen I get:

Error Page
You have encountered an unexpected error. Please contact the System Administrator for assistance.
Click here for exception details.

Exception Details:

[...]
   oracle.apps.fnd.framework.OAException:
   oracle.adf.mds.exception.MDSRuntimeException:
   Unable to find component with absolute reference = /oracle/apps/csr/ui/attributesets/RuleParams/NonCriticalTaskCost, XML Path = null.
   Please verify that the reference is valid and the definition of the component exists either on the File System or in the MDS Repository.
        at oracle.adf.mds.internal.MUnResolvedState.resolveState(MUnResolvedState.java:199)
        at oracle.adf.mds.internal.ElementData.resolveState(ElementData.java:569)
        at oracle.adf.mds.internal.ElementData.getUntra
[...]

Steps:

(R) Field Service Manager
(N) Field Service Setup > Scheduler Rules

  1. Scheduler Rules Dashboard opens with no issue
  2. Select a specific Rule and the screen refreshes showing the data.
  3. (N) Return. Back to Scheduler Rules screen
  4. Select "Site Rule" - Click on the Rule Name link or the Pencil update icon.

   => The error is thrown.

Cause

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