Comments Field On "Security / Text" Tab On Contract Screen are not the same size as Comment and description Fields of OKC_K_HEADERS_TL.

(Doc ID 2103871.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Authoring, Find that in the field Text > Long Description, attempting to add more than 1995 characters the following Error occurs

Error:
  FRM-40735 error ON-UPDATE trigger raised unhandled Exception ORA 06502.

Steps to Reproduce:
The issue can be reproduced at will with the following steps:
The focus is the Comments field is on "Security / Text" tab on Contract Screen.

It is not possible to see complete data in comments field (label personalized to "Contract Approved Scope") on Security/Text (Label Personalized to "Contract Scope") even though okc_k_headers_tl.comments field can accommodated upto 1995 BYTES. The data can be loaded in the table but it will not display on the form.

How can the filed accommodate to display total value in "Comments" Field on Security/Text Tab.

Business Impact:
The issue has the following business impact:
Due to this issue, users cannot load the data in contracts and see it on forms.
Data is inserted into tables through Data Migration from Legacy system.
The other way is Contract Manager update manually from Contract Authorizing form.

Cause

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