Invoice status not changing to approved when approved by one parallel approver (Doc ID 2104440.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Symptoms

On :  12.1.3 version, Invoice Approval Issue

Status Not Changing To Approved When One Approver Approved In First Responder Wins Set Up An Approval Group

User tested following scenarios as per whitepaper in Note::1904137.1
1: Voting Regime = First Responder Wins
2: Voting Regime = Consensus
3: Voting Regime = Serial

Voting Regime = Serial and Voting Regime = Consensus works correctly
Voting Regime = First Responder Wins does not work and behaves in same way as Serial Approver


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Parallel Approval Group  Setup in AME for AP Invoice Approver Group Static 1 First Responder Wins

Members
-----------
Name Approver Type Order Number
Person A HR People 1
Person B HR People 1
 
Item Class
-----------
Header 1 Serial Parallel

Action Types
---------------
Name Description Order Mode Voting Regime
approval-group chain of authority Chain of authority includes an approval group 1 Parallel First Responder Wins
 
Create a Invoice and Initiate it for Approver
Notification is send to both Approvers at the same time
Person A HR People 1
Person B HR People 1

Approver - Person A Approves the Invoice, but Invoice is not Approved and still waits for Approver - Person B
 
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use Parallel Approver functionality.

Cause