R12: AP: Invoice Status Not Changing to Approved When Approved by One Parallel Approver (Doc ID 2104440.1)

Last updated on SEPTEMBER 21, 2023

Applies to:

Symptoms

On :  12.1.3 version, Invoice Approval Issue

Status Not Changing To Approved When One Approver Approved In First Responder Wins Set Up An Approval Group

User tested following scenarios as per Technical Brief in Note::1904137.1
1: Voting Regime = First Responder Wins
2: Voting Regime = Consensus
3: Voting Regime = Serial

Voting Regime = Serial and Voting Regime = Consensus works correctly
Voting Regime = First Responder Wins does not work and behaves in same way as Serial Approver


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Parallel Approval Group  Setup in AME for AP Invoice Approver Group Static 1 First Responder Wins

Members
-----------
Name Approver Type Order Number
Person A HR People 1
Person B HR People 1
 
Item Class
-----------
Header 1 Serial Parallel

Action Types
---------------
Name Description Order Mode Voting Regime
approval-group chain of authority Chain of authority includes an approval group 1 Parallel First Responder Wins
 
Create a Invoice and Initiate it for Approver
Notification is send to both Approvers at the same time
Person A HR People 1
Person B HR People 1

Approver - Person A Approves the Invoice, but Invoice is not Approved and still waits for Approver - Person B
 
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use Parallel Approver functionality.

Cause

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