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After Patching 21931980 There Is A Problem With The Colon/Decimals While Debriefing A Task On Android Devices (Doc ID 2104539.1)

Last updated on SEPTEMBER 02, 2020

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

After applying Patch 21931980:R12.CSF.B, when the technicians are using their Android phones to Debrief a task the cursor jumps forward after the colon automatically appears.
For example, when entering 0830 once they enter 083 the cursor jumps to in front of the 3 causing them to have to touch the screen to move the cursor behind the 3 in order to enter the 0.
Also, for many techs the colon is not appearing at all and there is no longer an option on the keypad that pops up to add the colon (the symbol was available prior to installing the patch).

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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