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When Executing Action -> Choose Ship Method From Sales Order in EBS, Freight Charge Returning As $0 (Doc ID 2104649.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version

When executing Action -> Choose Ship Method on the sales order line in EBS, the Freight Charge is returning as $0

This functionality is invoking OTM to find out the freight.
In OTM we can see the request and the $125 freight value is generated and returned to EBS.
But the Freight returned in EBS shows $0 in the Order Management sales order screen. 


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Order Management Super User Responsibility
2. Sales Order Form
3. Query an order -> Action -> Choose Ship Method  (or Action->Charges and Freight Costs)

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, Freight Charge is not populated correctly

Cause

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In this Document
Symptoms
Cause
Solution
References


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