Aging Tab Remains Disabled After Operating Unit is Selected
(Doc ID 2104859.1)
Last updated on MAY 20, 2024
Applies to:
Oracle Advanced Collections - Version 12.1.3 to 12.2.12 [Release 12.1 to 12.2]Information in this document applies to any platform.
Symptoms
When querying a customer in Collections Agent -> Collections, the Aging tab remains disabled, even after selecting an Operating Unit.
Steps to Reproduce:
Responsibility: Collections Agent
Navigation: Collections
- 1. Set the following profile options (the issue is specific to the profile option settings):
MO: Operating Unit = null
MO: Default Operating Unit = null
MO: Security Profile = some value
- with these settings, the IEXRCALL form will default to All - Navigate to IEXRCALL and query a customer. Aging tab is disabled.
- Change the OU field from All to Vision Operations, the aging tab remains disabled.
- Clear the form and change the OU from All to Vision Operations, and then query a customer. The aging tab remains disabled.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| Still Have Questions? |
| References |